Terms and conditions

Privacy Policy

Last Updated: 15.04.2026

PSW TRADE SUPPLIERS LIMITED (“Company”, “we”, “our”, or “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, mobile application, or services (“Services”).

  1. Information We Collect

We may collect the following types of information:
• Personal Information: Name, email address, phone number, billing details, shipping address, and account login information.
• Usage Data: Information about how you interact with our website/app, including IP address, browser type, device details, pages visited, and actions taken.
• Cookies & Tracking Technologies: We use cookies, beacons, and analytics tools to improve user experience and personalize content.

  1. How We Use Your Information

We use the collected data to:
• Provide and improve our Services
• Process transactions and deliver orders
• Send updates, promotional offers, and important notifications
• Personalize user experience and recommendations
• Ensure security, detect fraud, and comply with legal obligations

  1. How We Share Your Information

We do not sell your personal information. However, we may share your information with:
• Service Providers: Third parties who help us operate our business (payment processors, delivery partners, IT support, etc.).
• Legal & Compliance: Authorities if required by law, regulation, or to protect rights and safety.
• Business Transfers: In case of a merger, acquisition, or asset sale, your data may be transferred.

  1. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, or destruction. However, no online transmission or storage system is 100% secure.

  1. Your Privacy Rights

Depending on your location, you may have the right to:
• Access and request a copy of your data
• Correct or update inaccurate information
• Request deletion of your data
• Opt out of marketing communications
• Restrict or object to certain data processing activities To exercise these rights, please contact us at psw@pswtradesuppliers.co.uk.

  1. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

  1. Children’s Privacy

Our Services are not intended for children under 13 (or under 16 in some regions). We do not knowingly collect personal data from children.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

  1. Contact Us

If you have any questions about this Privacy Policy, please contact us at: 

Email: psw@pswtradesuppliers.co.uk
Address: 3 Tatton Court,Woolston,Warrington,WA14RR

Shipments

Your pack shipment Packages are generally dispatched within 1 days after receipt of payment and are shipped via choosen courier and drop-off without signature. Whichever shipment choice you make, we will provide you with a link to track your package online. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.

Orders must be checked Within 24 hours. Please report any shortages and damages within this timeframe. We do not accept responsibility for shortages or damaged goods after this timeframe has lapsed.

Returns

You may return the Goods for any reason at your own cost, subject to the following conditions: You may do so within 30 days of delivery of the Goods. The Goods will be received by us in the condition in which they were when we sent them to you. Subject to the above conditions, we will refund the price of the Goods as soon as possible after we receive the Goods and in any event within 30 days of that date, or replace the Goods if you still require them. If you wish to return the Goods because they were damaged when you received them, please notify us of the damage within 3 days of receipt. Please keep all packaging materials so that you can return the Goods in the condition in which they were sent to you.